U.S. Bank employee says she was fired after Christmas Eve act of kindness

A Portland U.S. Bank employee said she was fired after giving $20 of her own money to a customer who was broke and stranded 

At a gas station on Christmas Eve.

The man she helped called her firing “ridiculous.”

“I was a customer of U.S. Bank, I needed help, and she went above and beyond,” said Marc Eugenio of Clackamas. “I felt so bad. She was the only one helping me.”

On Dec. 23, Emily James, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas.

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